Salary: on application
Start: January or February 2018

Pi Supply is looking to hire a Community Manager / Technical Writer to join their growing team. The purpose of this role is to be an extremely versatile member of the team that sits in between most of the other day to day jobs within Pi Supply and acts as a conduit between and assistance to all of them.

The general job of the Community Manager / Technical Writer will be to build and improve the consumer facing image of the company and ensure this stays strong and builds powerful and unique individual customer experiences.

Roles and responsibilities

Below are some of the roles and responsibilities that could feature as part of the day to day work of the Community Manager / Technical Writer.

This list is not exhaustive and is mostly for guidance. We would like the successful candidate to become a highly integrated part of the company. As a member of our small, but fast-growing team, we do ask everyone to do a bit of everything. But as the company expands you have the opportunity to mould the role to your needs.

• Customer support – working to solve technical and non technical customer support queries from multiple channels – Facebook, Twitter, GitHub, email, website comments, Freshdesk (our support ticketing system), Kickstarter, BackerKit and any others
• Be the main forum administrator – including appointing, nurturing and monitoring moderators from the community (the forum doesn’t exist yet but is in the plans)
• Maintain and update the support knowledge base with support from all staff based on product updates, regular support requests and other info
• Creating product / project tutorials and getting started guides for the Pi Supply Maker Zone, Instructables, Hackster, JustBoom site and more (working with software and hardware engineering teams, marketing and graphics where necessary)
• Helping to create technical documentation on GitHub and elsewhere to support product launches and to help maintain this throughout the product lifecycle
• Help create unique photographic and video content for products, Maker Zone and blog articles, YouTube and more (working with marketing and graphics where necessary as well as possible work with outside video teams)
• Monitoring and replying to comments on blog posts, Pi Supply Kickstarter campaigns, and Maker Zone tutorials
• Monitoring and replying to reviews on the site, Google Reviews, Google Local etc and providing help where necessary
• Blogger outreach – Connect with other community bloggers to see if we can have more people writing for the Maker Zone, build affiliate links and generally drive web hits and sales
• Working with Marketing Manager and Graphics Lead to create and implement unique and high-converting marketing strategies, promotions and more. Often these centre around competitions and giveaways and tutorial submissions etc
• Assisting with ideas and brainstorming surrounding product development
• As we are a small team, there may at times be a need for help with packing and shipping of orders and other general office/warehouse tasks especially at times of heavy load (Christmas, new product releases etc) as well as to cover holiday (although, this is only if you are office based)
• There are also opportunities to spend time learning new skills that could tie in with your job – anything from sewing for wearables to PCB design – if it could losely be described as making then we are keen to support it!
• Opportunity to help us prepare for and attend events worldwide as necessary

Required experience

Prior experience is desirable but not essential, however the following would be useful assets. Any required are indicated in brackets:

• A good working knowledge with the Raspberry Pi and/or other microcomputer platforms such as Arduino, BeagleBone etc (required)
• A good working knowledge with Python programming language as well as any other programming experience (required)
• A high standard of written and technical English (take a look at the guides on our site https://www.justboom.co for some good examples)
• A good working knowledge of basic electronics principles (required)
• A general interest in technology, computing, coding, software etc.
• Don’t mind dogs in the office – as we have two (and you are welcome to bring your own too!) 🙂
• Enthusiastic and a good sense of humour (required)
• If you have examples of previous projects you’ve completed, please email them to us along with your application.